Call Center Supervisor, Banking
We are hiring a Call Center Supervisor for our Banking Client in Bensalem!
Start this Month!
Direct Hire! $45-55K + generous Bonus!
30 Paid Days off Annually!
Incredible company contribution to your Medical, Dental & Vision
Tuition Reimbursement and MORE!
- Manage a team of 12 member service reps
- Support the sales and service goals by ensuring that team delivers exceptional member service via the telephone, maintaining existing member relationships and developing new ones
- Monitor performance on a daily basis to ensure that the department is adequately staffed that day in order to reach the department goals
- Manage all assigned staff by monitoring and evaluating performances during monthly coaching sessions where you can provide individual plans for enhancement and/or improvement where necessary.