Help Desk Specialist

Plymouth Meeting, PA

Posted: 04/17/2023

Job Description

We are hiring a Help Desk Specialist for a well-respected and growing software firm headquartered in Montgomery County! Join a growing team who provides prompt, accurate and professional resolution or escalation to all incoming customer queries, both over the phone and via our internal ticketing system.

  • This role will diagnose and triage a wide range of customer issues and requests.
  • Maintain a confident and professional approach to all communications.
  • Ensure customers are kept informed on progress of any open logs for which you have responsibility.
  • Candidates should be available to work flexible hours as needed to support 7 am-11 pm Eastern Time operations, as well as weekend availability.
  • High school graduate or higher education.


Meet Your Recruiter

Carney Group
The Carney Group

If you want to know what separates The Carney Group, the answer is simple – people.  People are our product and they are the reason we are so successful. From our internal team to every candidate we work with, it is our people that make the difference.

We are guided by the principle that we can make a difference in people’s lives. We are driven to successfully match clients to high-quality candidates who will make a positive impact on their business.  

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