Help Desk Specialist

Plymouth Meeting, PA

Posted: 01/02/2019 Industry: Information Technology

We are hiring a Help Desk Specialist for a well-respected and growing software firm headquartered in Montgomery County! Join a growing team who provides prompt, accurate and professional resolution or escalation to all incoming customer queries, both over the phone and via our internal ticketing system.

  • This role will diagnose and triage a wide range of customer issues and requests.
  • Maintain a confident and professional approach to all communications.
  • Ensure customers are kept informed on progress of any open logs for which you have responsibility.
  • Candidates should be available to work flexible hours as needed to support 7 am-11 pm Eastern Time operations, as well as weekend availability.
  • High school graduate or higher education.

 

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