Help Desk Specialist
Plymouth Meeting, PA
We are hiring a Help Desk Specialist for a well-respected and growing software firm headquartered in Montgomery County! Join a growing team who provides prompt, accurate and professional resolution or escalation to all incoming customer queries, both over the phone and via our internal ticketing system.
- This role will diagnose and triage a wide range of customer issues and requests.
- Maintain a confident and professional approach to all communications.
- Ensure customers are kept informed on progress of any open logs for which you have responsibility.
- Candidates should be available to work flexible hours as needed to support 7 am-11 pm Eastern Time operations, as well as weekend availability.
- High school graduate or higher education.